Retrieve clients domains

General
1

What is the name of the domain?

https://mkvacay.com/

What is the issue you’re encountering

This is one of our clients and she doesn’t remember registering to cloudflare and we don’t have records of clients link to cloudflare as well. We need to move her to another hosting server and would like to be able to update her DNS. We also have a few clients with the same case because our company has changed staff and it’s not in our records. Can you help us recover please.

What steps have you taken to resolve the issue?

Forgot password sent to client and our accounts. It’s not coming to both our inboxes.

2

[edit] Seems this domain isn’t using Cloudflare…
https://cf.sjr.org.uk/tools/check?0fd38dc908284594a24c09f3bae11d16#dns
…but is using Go High Level who do use Cloudflare, which may be the cause of the confusion.

1 Like
3

Thank you for your reply. Is it the same for this website also? http://www.thebower.com.au/

4

Sorry, I’m no expert but may I know where do we update the DNS for this account? We need to verify the domain with the new server and point to the new IP.

5

Similar, domain is not added to Cloudflare, but the IP addresses of the host show the host uses Cloudflare.
https://cf.sjr.org.uk/tools/check?60a0533084f8434d8d0394684e1b5402#dns

Headers indicate the host is Kinsta.

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6

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