I have contacted Cloudflare multiple times regarding this issue. All three times, I received an automated reply, which I replied to. That is where the correspondence ended. Every time. I then purchased a random domain so that I could purchase the business plan so I could receive better support. After spending this $250, I am still unable to access any of my cases/tickets and unable to open a chat with an agent. I am not one to complain, but this is absolutely ridiculous. Please, someone help me. I will provide any and all information you need. Thanks
I am sorry for your loss. I see your ticket 01437111 and will flag that for the attention of my colleagues in Support.
I know the team is working to fix the issues of not seeing cases on your dashboard. Sorry for the issues with that. If you search your email for 01437111 you can communicate and respond to the team via email.
I see the chat option on your dash in the lower right corner. If you don’t see that icon, perhaps try in incognito mode?
Do you know what email address your son used for the account and if so, can you access that email? If so, these links may help. They will only work when logged out
Failing the above steps, you may want to add the domain to the account you are using here and change the nameservers at the domain registrar if you have access to that account.
Thank you for the reply and for notifying your team. Yes, the email address is known, but I do not have access to it. The domain registrar is Cloudflare, so I would not be able to change the nameservers. The chat button is there, but brings me back to the support homepage. I have communicated with the team via email multiple times, but have never heard anything back. I look forward to your reply. Thanks!
Thank you for the details. Can you add the domain to the account you are using here and on your next reply to Support include your son’s email address to ensure the team identifies the account correctly?
