i keep getting a error message 9004 when try to proxy the A portion of my DNS records no analytics can come through on cloudlfare
-
What exact IP address are you having these issues with?
-
What exactly is the goal of attempting to proxy that specific IP address?
If you simply need to use Cloudflare functionality such as e.g. redirects, but donât need the host name to point to an actual server, you can just use the IPv6 discard prefix for that, which would be added like this:
Type: AAAA
Name: @, or example.com
IPv6 address: 100::
Proxy status: 
Proxied:.
Substitute @, or example.com with the specific record name(s).
Question #1 remains unanswered as you blurred the âContentâ, ⌠will you at least share what it starts with (e.g. for 10.20.30.40, share minimum 10.20, but preferably 10.20.30)?
I also see no attempts to provide context to question #2.
Hosting services wonât be running on reserved IP address ranges, so something seems incorrect in your configuration.
You likely need to contact Namecheap, and ask them for the correct IP address(es) to use.
Itâs a Shopify IP. You canât proxy those because Shopify uses Cloudflare for SaaS. Their account takes priority for that hostname.
1 Like
Shopify users are always using Cloudflare. They use Shopifyâs Cloudflare for SaaS account. This does limit access to some Cloudflare features on the hostnames that point to Shopify.
There is a Community Tutorial that explains in more detail.
i feel like im dealing with a minor DDOS attack and i have no other options to firewall it what should i do as a solution since i cant use any of cloudflareâs services
and even if i used namecheap for hosting this would happen?
Have you engaged with Shopify in an effort to address your concerns? If you are actually experiencing a DDoS, I would expect that mitigating it would be a mutual concern.
so many reps i spoken to they are clueless they tell me âoh its normal for a user to appear on your site everyday under a different IPv6â its damaging how my sales and customer engagement this been going on since april
this is the culprit and everyday they come to the site i use Klaviyo to see users interactions and this particular email comes every single day ip address changes every single day they donât respond to emails nothing. very frustrating.
No and it definitely does not qualify as a DDoS attack.
Cloudflare Learning Center
Shopify support is correct in their statement that the same user can frequently have a different IPv6 address. IPv6 privacy extensions provide for the issuance of temporary IPv6 addresses. It is normal for the same device to rotate IPv6 addresses often.
My only recommendation is to not over-scrutinize your logs if you value your sanity.
that i understand but this isnât human behavior my friend
I am honestly at a loss as to what you even perceive to be the problem here.
I donât know what
is supposed to mean or why
even matters.
Maybe someone with a better grasp on your perspective will see this topic an chime in.
I donât mean to sound disinterested or unhelpful. I just genuinely donât understand your concern here. That is rather limiting to extent of anything further I can contribute presently.
No. I visit jbugs.com that much most mornings before I have coffee. Even if it is excessive in your view Shopify should be able to handle hundreds of thousands, if not millions of visitors a day.
Like @epic.network Iâm also unclear how it could damage sales or customer engagement. The admin at jbugs might wonder why I keep looking at parts for my car but never buy anything⌠but some day when I have $$$ burning a hole in my pocket I might buy my ride something pretty. Until then 
they have an ecommerce site and I may have a better than average understanding of their inventory.
That doesnât sound clueless, it sounds entirely accurate and in line with what any other website owner would see. You may not like the answer, but itâs spot on.
3 Likes
Listen its hard to explain. Especially when you watch how things changed. To the normal eye it seems like its normal. but to visit a page everyday and no activity no nothing cmon guys i know iâm not losing my mind here. you donât scroll, visit other pages, donât look at product etc,âŚletâs be serious in a span of 3 months youâve been on the site for 92 times⌠everyoneâs personal perspective is different. At the end of the day i donât want this particular individual on my site.
Assuming that it is even possible, it is something that will need to be sorted on the Shopify platform.
I donât know if the Shopify Community will have any insight, but it is probably worth asking over there if this is that important to you.
This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.