Requesting 2FA disabled but website crashed in the meantime help!

2fa

#1

Really would appreciate some urgent support from cloudflare (ticket 1512561).

I changed my phone and unfortunately cannot ‘get’ 2 factor authentication to work.

I requested that authy re-set the account which they have done.

So the issue is that a website has crashed due to an SSL configuration issue (526 error) but I can’t go in an fix it without going into cloudflare.

It’s a stressful situation, but a lesson for everyone to make a note of those backup codes (for authy / authenticator).

Your help please

Thankyou

Richard
ps I created a new account just to access the community as I also could not log into the community forum.


#2

ps. of course the issue is that I’ve waited 2 days for support but unfortunately have no access to the account and have resorted to putting in this community post. Would really appreciate support at cloudflare doing The 2 FA re-set , I have of course already provided all the security credentials in the initial question on ticket 1512561


#3

Checked and it looks like you were already taken care of. Please note that submitting multiple tickets for the same issue is not advised and usually slows response times.


#4

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