Request to solve this problem.request (#2511950)
is your ticket number that or
Ah, I think I can see what is going on, please do not open duplicate tickets, that slows down your reply time and for everyone else.
We now have a fully automated 2FA reset process that allows you to use backup codes on a known device to regain access. Please follow the steps in this Knowledge Base article Issues with two-factor authentication to regain access to your account. Did the automated process not work?
(post deleted by author)
Did you do this?
Thank you, I have escalated your ticket.
Could you help me to expedite it, please?
You should have already received a reply in the ticket and should continue the discussion there.
But I replied the day before yesterday, and so far I haven’t received any news.
We cannot do anything to speed up the process, if you replied to the response you received then it will be in the queue.
Ticket 2513167 was resolved 3 August 2022
This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.