Request review problem on malware alert

Hello. I have an issue with malware alert on one of my site.
XXXXXX.pl/account/1a1116d701eec73/login.php?user
Every time I click on “request review” I got an error :
Error Code: 10003. Status Code: 500, Error: failed to parse response from GetRpats API. invalid character ‘<’ looking for beginning of value (Code: 10003)

Can someone help me ?

No one will help ?