I hope this message finds you well.
I am writing to request information regarding the email retention and delivery policies of your hosting services, as I am currently dealing with a situation involving the delivery of an important email. On April 8, 2024, at 15:51, I sent a termination notice via email from to. The content of the email is as follows:
Subject: Termination of Agreement
Dear Sir or Madam,
I hereby terminate my agreement with the company ads-Ai.de effective April 19, 2024. I thank you for the cooperation and request confirmation of receipt of this termination notice.
Sincerely,
Burcu
Faceart Berlin
The email appeared to be sent without any issues, as I did not receive any error notifications indicating delivery failure. However, the recipient claims that they did not receive the email. Unfortunately, my hosting provider only retains email logs for the past seven days due to data protection reasons, so I am unable to verify the delivery status on my end.
I would like to inquire about the following:
- Email Retention Duration: How long does your hosting service retain email logs and data? Are these logs available for retrieval beyond the past seven days, especially for legal inquiries?
- Error Notifications: Is it guaranteed that a sender will receive a notification if an email fails to be delivered to a recipient on your hosting service?
- Legal and Compliance Policies: What are the obligations of companies regarding the retention of business emails? Are there specific guidelines or regulations that mandate how long business emails must be retained, and under what circumstances can they be deleted?
This information is crucial as I may need to provide it to my legal counsel for further action.
Thank you for your assistance and I look forward to your prompt response.
Best regards,
Burcu
Faceart Berlin