The account was deducted $240, and the security mechanism was triggered, with the credit card frozen.
What steps have you taken to resolve the issue?
Dear Cloudflare Company,
Due to an accidental click on the computer, my Cloudflare account was upgraded to a membership status, incurring a fee of $240. I immediately attempted to terminate the relevant operations. However, the Cloudflare account has already been upgraded to a membership, and the credit card center has already sent me the relevant payment bill. At the same time, I promptly suspended the use of all services in the Cloudflare account to ensure that neither your company nor I would suffer any property losses.
I submitted a refund work order to the Cloudflare website immediately, and the work order number is 01279330. Also, I have promptly reported the relevant situation to the bank where the payment account belongs and suspended the relevant bank card used for payment to avoid similar situations. I have also explained the real situation I’m facing to the relevant institutions.
Since the submission of the work order, all Cloudflare services have been suspended. I sincerely look forward to a reasonable resolution from Cloudflare. Thank you again!
What are the steps to reproduce the issue?
Terminate the current subscription service and refund all the fees incurred.
My Cloudflare account was upgraded to the Cloudflare membership service by someone else at around 11:30 on November 20, 2024, Beijing time, and a payment of $240 was made. As soon as I received the bill from the credit card center, I immediately downgraded the Cloudflare account. To avoid property losses, I also shut down all services related to Cloudflare and submitted a refund application ticket to your company. At the same time, I tried to contact your customer service staff through Cloudflare’s Twitter, Facebook and other social media accounts to attempt to terminate this service, but no one got in touch with me. Simultaneously, I urgently contacted the bank where my credit card belongs, questioned the expenditure of this sum of money, and carried out an emergency report of loss and lock of the bank card.
Regrettably, 78 hours later, I received a notice from your company rejecting the refund. I am extremely puzzled and disappointed about this.
I would like to restate that I did not actually enjoy the upgraded service and carried out the downgrade immediately after the bill was generated. I have provided detailed evidence, including tickets, emails, communication records on social media, and so on.
I hope your company can re-evaluate my refund application and provide me with a reasonable explanation.