Request for Assistance with Duplicate Charges in December 2024 Billing

General Billing
1

What is the name of the domain?

bnext.com.tw

What is the issue you’re encountering

We are a Cloudflare user currently utilizing the Stream service. However, we noticed that the billing amount for December 2024 appears to have been double-counted. The duplicate charges are listed under the names: “Stream Basic Minutes of Video Viewed (in thousands)” “Stream Basic Minutes Viewed”

What steps have you taken to resolve the issue?

We previously reached out via email and contacted customer support regarding the duplicate charges in our December 2024 billing for the Stream service. However, we have not received any response as of now.

In what area can we help you?

Invoice

2

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

3

Yes, just like our situation, there seems to be no way to contact Cloudflare to resolve this issue, which is quite frustrating.

4

Have you tried other ways to contact Cloudflare?

5

@GeorgeAppiah

6

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

You’ll need to follow these directions here: