Request CloudFlare to remove the extra security authentication layer

General
1

Hi,

I want to request CloudFlare to remove the extra security authentication layer because we have problem with our cPanel. We cannot receive new email since 14 January 2021. Our provider suggest:

  1. you must request CloudFlare to remove the extra security authentication layer

  2. once item 1 is sorted, we can route your domain name to our SpamExpert email system gateway as suggested

  3. migrating all account into new server with latest cPanel and operating system version ( This is a mandatory move since the software vendor no longer release any bugs fix or security patches )

  • a minimal charge of migration fee will be applied if you engage with our migration support
2

Can you provide more detail about what you are referring to?

Cloudflare do not handle email at all. Incoming email is sent to a server defined in your MX record. Your MX record MUST NOT point at an :orange: hostname, as Cloudflare will drop SMTP traffic.

3

I am not really understand but I hope you can refer this image.

image
image607×681 85.5 KB

4

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