Renew expired domains

Website, Application, Performance Registrar
1

What is the name of the domain?

example.com

What is the issue you’re encountering

cannot get support for expired domain

What steps have you taken to resolve the issue?

i have 2 domains (.co.uk and .com) that have expired. They have not been deleted. I would like to renew them. When i submit a ticket, the domains are not listed.

I submit, manually writing the domain in the ticket, and then the ticket is closed, saying that i do not own the domain.

How can I get this resolved?

In what area can we help you?

Renewals

2

What is/are the actual STATUS of the domains seen in WHOIS? Any chance you can mention the domains here?

1 Like
3

the .uk:

Relevant dates:
Registered on: 12-Sep-2003
Expiry date: 12-Sep-2024
Last updated: 14-Sep-2023

Registration status:
    Renewal required.
    *** This registration has been SUSPENDED. ***
4

the .com:

Updated Date: 2024-11-13T12:00:13Z
Creation Date: 2020-09-03T03:58:09Z
Registry Expiry Date: 2024-09-03T03:58:09Z
Registrar: Cloudflare, Inc.

Domain Status: pendingDelete https://icann.org/epp#pendingDelete

5

I’m aware of what the .com pendingDelete means, which is why I am trying to get support for it.

The .uk is more important to me and I’ve renewed .uk’s much later than this in the past without issue.

6

Then it seems you’re not fully aware: because a pendingDelete domain cannot be restored at all. Domains (most TLDs anyway) cannot be restored beyond the Redemption grace period, and the Registrar (Cloudflare) has no control over this.

Please see: https://developers.cloudflare.com/registrar/faq/#what-happens-when-a-domain-expires

So the .com seems to be a lost cause, at least as far as Cloudflare is concerned. You may try one of the so-called “drop-catching” services to see if you can get it the moment it drops.

Leaving an “important” domain expired for more than 2-months? And this is not even your first rodeo? :smiley:

Anyway, .UK domains have a Redemption Grace Period of 60 days (on top of the 30-day Expiry Grace Period – making 90 days to pendingDelete from the expiry date) so your domain should still be available for redemption.

If you opened a Registrar ticket, please share the ticket number here so it can be escalated for you.

2 Likes
7

I didnt say important.

What’s with the attitude anyway?