Hi,
I have a website which my host tells me is currently under attack form bots, which has made it shut down. The host told me to activate Cloudflare through their C Panel, when I try to do so an error comes up saying that the domain is already activated under a different account. My host said I need to remove it from my Cloudflare account - that they set up automatically when I started my site - I login to an account with Cloudflare and my website is not listed under my account. Mt host says I need to contact Cloudflare, but I cant submit a ticket to Cloudflare to have it sorted as I dont have a domain listed…
So I am here, I do not know what to do, my site is down and has been for hours. My host says I can only fix it though CloudFlare, but I cannot contact CloudFLare to fix it.
Thanks Sandro, but I have no domain associated with the account, so I cant remove it… This is my problem, SiteGround tell me to remove a site from CloudFlare, but CloudFlare doesn’t have the site listed.
I don’t know how to access any other accounts, my host said it must have been set up automatically with my site hosting, but they cant do anything, its up to Cloudflare. My domain is www.freesvgdesigns.com
On Cloudflare’s side, but if these nameservers are not relevant it doesnt really matter. At this point only Cloudflare can clarify where your domain is active.
Just tell them the same that your domain is active on Cloudflare for some reason, on an account you are not aware of. Actually, as your domain does not point to Cloudflare, Cloudflare should remove it from their system eventually anyhow, but that will take some time and if you need your host to set it up, Cloudflare will have to adjust that manually.