Remove the AAAA records that are not visible in the dashboard

Website, Application, Performance DNS & Network
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Hi
Tilda keeps asking me to remove the AAAA records, but i am not able to see them in the dashboard. They keep telling me to submit a ticket and I keep telling them that it’s redik to need to do this in 2023 given I’ve not had the issue with any other site in 30 years.

So here I am. They win.

What’s the hack, trick, or magic potion to remove an AAAA record when I can’t see one?

thanks

4

Welcome to the Cloudflare Community. :logodrop:

Are you trying to set up a custom domain with Tilda.cc? I see a help article in their KB that has an A record method.

If they are looking for their IP in your DNS to validate your name, you will need to ensure that the record is not :orange: proxied in Cloudflare. Proxied records publish both A and AAAA records of Cloudflare IPs.

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5

Thanks and yes and no. I’ve already set it up, and it’s already functioning,m however the website keeps dropping off at a server level and Tilda tell me it’s because of the AAAA record and they keep asking for me to remove it, or have you guys remove it. Thats all I can tell you - not being a dev expert. Hope that helps?

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Do you have a :orange: Cloud in your DNS Setting like @epic.network mentioned? When yes you would need to change it to a :grey: Cloud to unproxy the Record. All Proxied Records will Publish A and AAAA Records and there is nothing you can do against it as far i know.

But you need to know that you deactivate all Cloudflare Features for that Record when you unproxy it.

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What exactly is the problem that Tilda is claiming is being caused by AAAA records? If you only have an A record in your dashboard, no IPv6 traffic will be sent to your origin site. Proxied A records will accept IPv4 or IPv6 to the Cloudflare proxy. All traffic to the origin will be sent via IPv4.

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From their Documentation it seems like their System searches for the Provided IP-Adresses from them to Confirm that the Domain is correctly configurated and will not enable the Site when this is not correct. Same Problem Wix has in the End

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That should be easily solved by setting records to :grey: DNS Only.

@nutshelled Are your A records set to :grey: DNS Only?

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Thanks guys and good Q #epic. How would I check that they’re set to DNS only?

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Look at the records in your Cloudflare dashboard DNS app.

:grey: DNS Only
:orange: Proxied

This Community Tutorial has a more detailed explanation.

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