Release Domain Zone Hold

What is the name of the domain?

ceipal.com

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

Attempting to add ceipal.com to our account, but it is zone held.

What steps have you taken to resolve the issue?

Looked through the community posts and docs.
There’s no other company that should have access to this domain, especially not a company that needs an enterprise plan.
Unless google domains is using cloudflare under the hood?

What are the steps to reproduce the issue?

Try to add ceipal.com to websites

Screenshot of the error

Subject to a hold → leads to

1 Like

Yes… This is the canned response to every single one of these questions. But there’s never a follow-up when customers explain that the domain should not be owned by any other company. We are the domain owners, unless you’re talking about google domains. But I haven’t found anything specifically related to google domains hijacking cloudflare accounts like this.

Correct, zones subject to a hold cannot be added until the hold is clear

There is no hijacking happening.

For how long have you owned the domain? It’s possible the hold predates your ownership, the domain was using cloudflare nameservers 11 years ago

If the history is not helpful in tracking down the account owner, (I suspect it’s the same person that holds the permission to changing nameservers at the domain registrar), we may need to enlist Support to assist. If that is the case, can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

3 Likes

I see your ticket 3337506, thank you