What is the name of the domain?
belfastskinclinic.com belfastskinclinic.co.uk belfastmoleclinic.com belfastmoleclinic.co.uk
What is the issue you’re encountering
Need to update registrant details. Current registrant is uncontactable - email and phone both dead
What steps have you taken to resolve the issue?
I’ve attempted to contact the original registrant for these domains. I’ve actually had DNS and full control over them since 2017, but until this week didn’t realise that she had registered them in her name, and not in the name of my client, who now urgently needs to prove ownership of them.
The emails I just got from Cloudflare suggested that if the registrant change requests that I made weren’t responded to by 28th 29th of this month, the domains may be suspended, which would be catastrophic for my client and their business.
I’ve made every effort to contact the original registrant, but she no longer works in the web-design industry and has allowed her email address (a gmail one) and her phone number to lapse. I think she might be a mountain bike tour guide in Scotland now, but that’s not making contacting her any easier.
Very anxious that this is going to cause major business disruption for client. Can demonstrate business ownership, website stewardship and any other element required to prove they should be the legal registrant of said domains.
Registrar issues require a Registrar ticket with Support
01474557
In what area can we help you?
I don’t know