Refund on failed domain transfers

I was trying to transfer the domain name from GoDaddy to Cloudflare. Two domain name transfers, both failed. Paid with paypal, but Cloudflare did not refund.

Cloudflare’s service is terrible.

@Laurie will be able to help you , Please wait and await for her response

Also mail your issue to [email protected] and post the ticket I’d here

1 Like

Hi @xganmoon,
These are being addressed by the registrar team and yes as @Neeraj_1 said please send a ticket to [email protected]

1 Like

Thanks for sharing this , Someone here will get back to you shortly

As you already tagged Laurie she will get back to you at the earliest possible !

The billing team is already aware of your ticket; posting more frequently or tagging staff won’t speed up the process.
Just wait a reasonable amount of time before returning to the community and pinging Laurie or other staff members. In most case scenarios, refunds (if accepted) can take up to 10 business days.

2 Likes

Cloudflare does help Customer , Please be patient & await for a reply

Cloudflare tries to get back as quickly as possible , but not only you there will a lot support tickets & they are also humans not robots , So Please Understand !

Really , Sorry for the Inconvenience caused , As @jnperamo said the Billing team are aware , they will get back to for sure , but we cant estimate the time in which you can get reply

Note - Tagging us Multiple times doesn’t Speed up the Process , Please be patient & rest assured your money will not go anywhere !

1 Like