Refund money

Good day to all!
Today I was charged $ 20 for a monthly subscription to the Tyriff.
Subscription to oaif to me well is tender.
The fare is free for me in my account.
Can you please tell me if my 20 dolars will be returned? And if so, how?
According to the ticket, support is not answered.

Not sure I totally undestand the issue, but if you have a support ticket number I can make sure it gets to our billing team.

ticket number 1498207

Someone should be in touch soon.