Refund for Failed Domain Transfer

General Billing
1

What is the name of the domain?

ruruyiyi.com

What is the issue you’re encountering

Request for Refund of Failed Domain Transfer Fee on January 5th

What steps have you taken to resolve the issue?

Dear Support Team,
I attempted to transfer two domain names on January 5th. While one domain transfer was successful, the other failed. Subsequently, I reinitiated the transfer for the failed domain on March 1st, which was completed successfully. However, the payment for the failed transfer on January 5th has not been refunded to my account yet.
Below are the relevant payment reference numbers for your verification:
January 5th PayPal payment (failed transfer): 8fd2b9d814b283a4-DFW-ruruyiyi.com-payment
March 1st PayPal payment (successful re-transfer): 91954589a60184ac-HKG-ruruyiyi.com-payment
I kindly request you to assist in processing the refund for the failed transfer from January 5th. Please let me know if any additional information is needed.
Thank you for your prompt attention to this matter.
Best regards,

In what area can we help you?

Payment issue

2

If you already have a ticket, Support will respond to you on that ticket.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.

Screenshot 2025-02-28 at 7.33.37 AM

3

I’ve submitted three support tickets about the failed domain transfer refund, but the problem is still unresolved. That’s why I’m asking for help here.

4

I’ve created a fourth support ticket (01453053) regarding the unresolved refund for the failed domain transfer. Kindly assist in resolving this issue at your earliest convenience. Thank you for your help!

5

Please don’t create duplicate tickets, that actually resets reply time to later, it does not help and delays the reply to you and everyone else. The Community cannot assist on Billing issues.