I just bought the domain: aisoftwaretoolboxcom from you guys a few days ago.
I just received this email from my developers:
Idiotic policy. Not only do they lose 300 customers - well 298 - it
means hosting ISPs that happen to use their network can’t allow
*** Their own users use Cloudflare (they would all be in the same zone).***
As much money as we pay them, you’d think they’d accommodate us
Please refund this purchase ASAP as I cannot transfer this domain (60-day wait).
Thank you kindly.
Hi, Can you open a #general:billing ticket so that my colleagues can try & help?
To open a ticket,
- Log in to your Cloudflare dashboard.
- Click on the domain you purchased on the home page.
- Click on the ‘Help’ icon in the bottom right corner and select ‘Contact Support’.
Registrar from the dropdown, provide details about your cancelation & refund request, and submit the ticket. Share your ticket number here so that we can flag it for the Billing team.
I believe this is part of ICANNs IRTP
This is also specified on the docs:
It’s not Cloudflare being a prick, its a ICANN policy that applies to any vendor.
On top of that, I don’t think domain registrations can be refunded. It’s different for renewals but registrations aren’t refundable as the process can’t be cancelled.
Anyways, you can follow the advice @cloonan suggested but, I wouldn’t be too optimistic about the domain registration being refunded.
ICANN doers not have a restriction on transferring the domain for 60 days, YOU GUYS are stipulating that.
I want to transfer the domain out. If you don’t allow that or refund this purchase I will definitely file a complaint with ICANN and others.
Q: Can ICANN lift the 60-day lock on domains?
A: No, ICANN does not place, nor can it lift a 60-day lock on domain names. Registrars must impose a lock that will prevent any transfer to another registrar for sixty (60) days following a change to a registrant’s information. Registrars may (but are not required to) allow registrants to opt out of the 60-day lock prior to the change of registrant request. Contact your registrar to see if they will allow you to opt out of the 60-day lock period.
For more information about Change of Registrant and 60-Day Lock After Change of Registrant, please follow this link: About Change of Registrant - ICANN
60-Day Lock After Change of Registrant
After 1 December 2016, registrars must impose a lock that will prevent any transfer to another registrar for sixty (60) days following a change to a registrant’s information.
Go for it.