Refund Domain Purchase

I just bought the domain: aisoftwaretoolboxcom from you guys a few days ago.

I just received this email from my developers:

Idiotic policy. Not only do they lose 300 customers - well 298 - it

means hosting ISPs that happen to use their network can’t allow

*** Their own users use Cloudflare (they would all be in the same zone).***

As much money as we pay them, you’d think they’d accommodate us

but No.

Please refund this purchase ASAP as I cannot transfer this domain (60-day wait).

Thank you kindly.

Brian

Hi, Can you open a #general:billing ticket so that my colleagues can try & help?

To open a ticket,

  1. Log in to your Cloudflare dashboard.
  2. Click on the domain you purchased on the home page.
  3. Click on the ‘Help’ icon in the bottom right corner and select ‘Contact Support’.
  4. Choose Registrar from the dropdown, provide details about your cancelation & refund request, and submit the ticket. Share your ticket number here so that we can flag it for the Billing team.
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I believe this is part of ICANNs IRTP
https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en

This is also specified on the docs:

It’s not Cloudflare being a prick, its a ICANN policy that applies to any vendor.

On top of that, I don’t think domain registrations can be refunded. It’s different for renewals but registrations aren’t refundable as the process can’t be cancelled.

Anyways, you can follow the advice @cloonan suggested but, I wouldn’t be too optimistic about the domain registration being refunded.

3 Likes

ICANN doers not have a restriction on transferring the domain for 60 days, YOU GUYS are stipulating that.

I want to transfer the domain out. If you don’t allow that or refund this purchase I will definitely file a complaint with ICANN and others.

Be advised.

Brian

https://www.icann.org/resources/pages/about-icann-faqs-2019-02-25-en

Q: Can ICANN lift the 60-day lock on domains?

A: No, ICANN does not place, nor can it lift a 60-day lock on domain names. Registrars must impose a lock that will prevent any transfer to another registrar for sixty (60) days following a change to a registrant’s information. Registrars may (but are not required to) allow registrants to opt out of the 60-day lock prior to the change of registrant request. Contact your registrar to see if they will allow you to opt out of the 60-day lock period.

For more information about Change of Registrant and 60-Day Lock After Change of Registrant, please follow this link: About Change of Registrant - ICANN

https://www.icann.org/resources/pages/ownership-2013-05-03-en

60-Day Lock After Change of Registrant

After 1 December 2016, registrars must impose a lock that will prevent any transfer to another registrar for sixty (60) days following a change to a registrant’s information.

Go for it. :person_shrugging:

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