“Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded…” cont

General Billing
1

What is the name of the domain?

What is the error number?

Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.

What is the error message?

Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.

What is the issue you’re encountering

Can’t take over a paid for account

What steps have you taken to resolve the issue?

created a ticket, but I’ve been slow to respond. when I’ve replied to reopen the ticket, it hasn’t been reopened. Please help

Billing issues requre a Billing ticket with Support

01369316

In what area can we help you?

Payment issue

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

Is there an email address I can follow up with the ticket as I’ve not heard anything yet and the last time I did this I was waiting for days

4

You can respond via email to the ticket confirmation email that was sent. The ticket is still showing as open.

5

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