Redirects not working for my subdomain

I have page rules created to forward a subdomain to a specific URL. print.domain.com should redirect to thiswebsite.com but the page rule is not working. I believe this is because I have a CNAME record with a * pointing to our website provider customers.theirsite.com

How do I get print.domain.com to forward to thiswebsite.com?

This does not resolve my issue. The redirect rule is still not working.