Redirect "www." to without "www."

What is the name of the domain?

sandbox.app.thecampstack.com

What is the issue you’re encountering

I am trying to redirect “www.sandbox.app.thecampstack.com” to “sandbox.app.thecampstack.com” and it seems like my current rule isn’t working. This is a Redirect Rule. Can you please help me? Thanks!

What steps have you taken to resolve the issue?

I followed the doc on creating redirect rules

Screenshot of the error

What is your redirect rule? Can you show a screenshot?
You don’t have a DNS record for the www.sandbox.app.thecampstack.com subdomain, and you should be prompted to create one after creating your Redirect Rule.

Thanks for the reply! I’ve attached a screenshot of the redirect rule.

As for the DNS record for the www.sandbox.app.thecampstack.com subdomain, what should the settings for the record be? What should it point to? I wasn’t prompted to create one.

Please create a rule like this:

Just replace yourdomain.example with sandbox.app.thecampstack.com and keep using a 301.

You weren’t prompted to create one because you didn’t specify the subdomain on your rule. Your rule should have redirected everything (*) to itself. I’m wondering why it didn’t work.

Resolved by added an A Record pointing to 192.0.2.1

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