Redirect Rule Appears to Do Nothing

What is the name of the domain?

f3nation.com

What is the issue you’re encountering

We migrated our website from WordPress (WP) to High Level (HL). I need to redirect links from an old WP blog to a new HL page. I added a Redirect with a custom filter (http.request.uri.path wildcard r"/exicon/entry/") to F3 Nation: Exicon. I deploy, and nothing is happening.

What steps have you taken to resolve the issue?

I’m new, is there anything I can do to troubleshoot this? I confirmed on regexr.com that the pattern matches.

What are the steps to reproduce the issue?

Try going to F3 Nation: Exicon. See how it doesn’t redirect.

Screenshot of the error

Go High Level uses Cloudflare so make sure you use their CNAME for f3nation.com, not A/AAAA records, and the DNS record is set to proxied. This ensures that requests pass through your account first so the redirect can take effect. Using A/AAAA records means requests go direct to GHL’s account and any settings in your account, including the redirect, won’t work.

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@sjr , you’re a genius! When we added our domain to High Level, it created an A Name for the root (@) and a CNAME for the www. When I added www. to my test URLs, the redirects started working immediately. So I updated the A record DNS entry for @ to be a CNAME pointed to the same hostname that the www was already pointed to and things started working immediately. Thanks so much!

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