What is the name of the domain?
What is the error number?
Redirect error
What is the error message?
Safari can’t open the page because too many redirects occured.
What is the issue you’re encountering
We are experiencing an issue where visitors who click on our advertisements encounter a redirect error. When they navigate from an ad to a category page, they receive a redirect error, and the page becomes inaccessible. However, this issue does not occur with the product pages on our platform. We are using Server Side Tracking, and they have suggested that the issue might be something with Cloudflare settings. Do you have any idea what might be causing this? Could it potentially be related to something like Hotlink Protection? We would really appreciate it if you could help us understand what settings might cause this issue to occur on category pages but not on product pages.
What steps have you taken to resolve the issue?
We have contacted Meta, they told us it might be something with our OG tags but we solved that so then they said contact Cloudflare. We work with Server Side Tracking, the tracking party also told us that it might have something to do with our Cloudflare settings.
What are the steps to reproduce the issue?
Normal visits to the URL work, but when coming from an advertisement on Meta or Google and accessing the website through their in-app browser, it doesn’t work. If you go directly from Google to Woovin via the standard branding campaign, it does work. For example, this URL is accessible:
WOOVIN: Community Driven Sneaker Marketplace.
However, if you click through from Meta or Google Ads directly, it results in a redirect error. For example for this URL: UGG | WOOVIN, visiting in the Meta or Google advertising browser.