Received an abuse report: Site categorized as Spam

Hi,

one of our accounts received by mail this “abuse report”:

Von: Cloudflare Trust & Safety [mailto:[email protected]] 
Gesendet: Freitag, 13. März 2020 19:44
An: [email protected]
Betreff: [example]: Cloudflare received an abuse report regarding your site
Cloudflare received an abuse report regarding your site.

Cloudflare received an abuse report regarding:

example.com

Below is the report we received:

Reporter's Name: Cloudflare Domain Categories
Reporter's Email Address: [email protected]

Reported URLs:

	https://example.com

Logs or Evidence of Abuse: Cloudflare has been made aware that a domain managed in your account has been categorized by our 3rd party vendor as being in the following category: Spam

If you disagree with this categorization of your domain please request a review using this web form: https://forms.gle/example
 
A copy of this report has also been sent to your hosting provider for review under their policies.

Regards,

Cloudflare Abuse

Its a phishing mail, isn’t it?

Hi @marc17,

Based on the reply to this tweet from a Cloudflare employee, it may be genuine.

1 Like

We just got one for a domain as well. We have 57 sites on Cloudflare but only one is flagged. I don’t even see any indication of this flag when I’m logged into Cloudflare so it’s a little weird. I’ve confirmed that the website isn’t compromised so that’s not the issue.

I’m going to reply to the email and see if I can get more details.

Domain categorization hasn’t been added into the Cloudflare dashboard (yet), so it wouldn’t appear there. It was real.

We just got the same message. But we do not send any spam and so on.

  1. What could be the reason for that?
  2. What steps to take to restore domain status?
  3. What are the consequences?

I can confirm this is NOT a phishing email. It is authentic.

Last night I received the same message about a domain that was hosted on a server that had been rooted maybe 6-7 years ago so I was sketchy about it. But with it passing all of the smell tests and appearing to be genuine, I responded. An extremely unhealthy dose of skepticism/second guessing later, and I reached out to Cloudflare support who, implied it may be genuine, then promptly passed it to their Trust and Safety team. They confirmed it was genuine but that they were “working to improve this process.”

It appears this was just sent in error. No worries. It happens.

Hello, We have got this email today
I fully do not understand what this may be related to. In this regard, I have the following questions

  1. What could be the reason for that? We are related with any kind of spam.
  2. What steps to take to restore domain status? Except to following the link provided in the letter.
  3. What are the consequences and how serious is it?

Cloudflare received an abuse report regarding:
URL

Below is the report we received:
Reporter’s Name: Cloudflare Domain Categories
Reporter’s Email Address: [email protected]

Reported URLs: URL

Logs or Evidence of Abus: Cloudflare has been made aware that a domain managed in your account has been categorized by our 3rd party vendor as being in the following category: Spam
If you disagree with this categorization of your domain please request a review using this web form: https://forms.gle/***
A copy of this report has also been sent to your hosting provider for review under their policies.