Real IP Address from end user

I am using free version of cludfalre right now. And thinking to upgrade but i am encountering following problem. I am using a fraud control plug in at my webapp. And users complain that the system locked them out saying that the ip address they are using was involved in past 24 hours in a fraud case. As i checked it, i seen that the Cloudflare exit point ip address is used and not the real user ip address. I see the same effect by other services at well. For example the website choose language according to IP address location. This is also messed up. So my question is if there is a way to forward the end user real ip address or did do some wrong setting in Cloudflare?

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