Re captcha keeps asking to verify email

so i’m trying to grab an api tokin or global api key.
i could not get past the re captcha.
i clicked on the link and setup hcaptcha.
i keep getting a red error pop up at the bottom of the page, please verify email.

i’ve done this.
i have also made sure chrome allows third party cookies.
restated chrome and refreshed the page.
still i’m unable to grab my api.
i’m some what confused why once logged in i need to use a recaptcha?
anyways any help would be appreciated.


I am sorry to hear you were experiencing an issue.
Is this stil relevant or resolved?

Furthermore, I believe this is a security protection measurement.
Everytime we want to view my Global API key or API token we have to confirm our true identity by entering password and solving the captcha.

May I ask if your e-mail address associated with your Cloudflre account verified? If not then I would recommend going through the verification process.

May I ask if you are able to check that the e-mail has not gone into your junk or spam folder and that you can generally receive emails?

If you try again and still don’t receive it, kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and share the ticket number here with us so we could escalate this issue:

  • Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button. If you get automatic reply, reply and indicate to it you need more help and reference to this topic
  • Or send an an e-mail to support[at]cloudflare[dot]com from your e-mail associated with your Cloudflare account

I’m having the same issue… I’ve verified my email already. Can’t get the API key no matter how many times I try.

The next day, it just worked for me.

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