I did open a ticket #2425701 in regards to this as well. My domain zone was accidentally deleted due to quick finger and now I’m having nothing but trouble trying to get it back on Cloudflare. The domain is through a Partner of Cloudflare being x10Hosting
It’s telling me it doesn’t exist, which global DNS propagation would disagree with that.
The other problem is the zone was done as a free partner setup through cPanel, which just protects the www. subs of the domain. So then you would say, just redo it through cPanel and everything will be fine. Well, free hosting users were migrated off of a cPanel to DirectAdmin to reduce costs. Cloudflare being Cloudflare (shame on Cloudflare for that), didn’t make a plug-in for DirectAdmin for Cloudflare partners to let their customers add domains for partner setup.
So now I’m stuck at not being able to add it back and be able to get it back with the Partner Setup
In addition, I want to provide suggestions that could prevent issues like this from happening again
(Obvious) Listen to hosting partners more and make sure a plug-in for each of the top 3 hosting panels (cPanel, DirectAdmin, and Plesk) exist that can perform this setup. With the growing popularity in DirectAdmin, Cloudflare is is just ignoring customers at this point.
(Critical) Who in the world would put a delete button right by the pause button? Thats a massive no-no. That’s not a bright idea. Move it elsewhere and keep it out of the overview tab or turn it into a “fake delete” button link that goes to the real page where the delete button exists.
Keep zones for a maximum of 60 minutes and provide a link in the zone deletion email that the user can click on, that would restore the zone, as is, in its entirety
Got it and understood. The problem with adding adding the zone as a full setup is that it’s a subdomain of x10host.com and they control the root domain.
I will ask the team to take a look at that wording as that is the case for full setups, but partial setups are controlled by the partner.
I am not familiar with the new control panel they are using. Partners typically integrate using our API as opposed to plugins we write. In order to get it active as it was before you are going to need to get x10Hosting to help.