Ray ID: 552aebbdf8d1b9f8

I don’t even know where to start. I had an employee who left that setup the DNS for our website through cloudflare. Due to security issues I wanted to switch that over to a new Cloudflare account. He was a super admin on the old account and we’re not in communication so I spun up a new account and added the DNS info into Google Domains. I understand this process takes some time, but it seems like it’s taking longer than normal and the site is still showing an error when I go to it (I’ve cleared my cache, viewed it from multiple browser types as a guest, etc.).

This is the information from the page. I’m copying and pasting it because I don’t see where I can add the screenshot.

Error 1000 Ray ID: 552af43a4ec9385c • 2020-01-10 01:42:23 UTC

DNS points to prohibited IP

What happened?

You’ve requested a page on a website (www.fig.social) that is on the [Cloudflare] network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare’s system.

What can I do?

If you are the owner of this website:
you should [login to Cloudflare]and change the DNS A records for www.fig.social to resolve to a different IP address.

Cloudflare Ray ID: 552af43a4ec9385c • Your IP: • Performance & security by Cloudflare

How did you get the IP address(es) for your DNS entries? Was it from the DNS entries on the old account? Would you mind posting the first two octects of the IP address? (eg. 123.456.xxx.xxx)

Thank you. I have access and am an admin on both Cloudflare accounts. I delete the DNS from the previous account due to a bad employee relationship… As he has super admin access and I needed to protect the domain info (I pay for the accounts… My name’s on the credit card info).

You can’t point records to Cloudflare IPs.

If you still have access to the other account, copy or export the records from there. If you don’t habe access you need to ask your host.

I deleted them.

Also, I screenshotted the previous records and these look exactly like the previous ones other than the change in the google domains to the name servers which is what cloudflare said to do when I made the switch.

Here’s this from the other account if it helps…

If that’s Clickfunnels, you need to use a CNAME setup because Clickfunnels already uses Cloudflare. And as @MarkMeyer pointed out, those are Cloudflare IP addresses, which is the cause of that error.

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It’s not clickfunnels. We have a wordpress site for the www. The additional CNAME’s are set up in clickfunnels, but they’re completely separate from the www site.

@MarkMeyer’s response still stands. You need to contact your web host for the correct records.

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I have access to everything. I’m just having trouble translating what you’re taking about.

Your website host should also have a list of DNS records. All of those records need to be here at Cloudflare in the same way.

Yeah, that’s what I did and then I’m told it can’t point to a cloudflare IP address… It’s okay. I’ll figure out another solution. I always do.

If your web host shows Cloudflare IP address, then they might have your site connected to Cloudflare automatically. Check with their Support people about what your IP addresses should be set to. You might even have to revert to their name servers before adding your site back to Cloudflare.

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