R2 suspended with no billing issues, cannot re-enable, urgent solution required

For Workers & Pages, what is the name of the domain?

not worker, R2 Storage

What is the error message?

“Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.”

What is the issue or error you’re encountering

I know that CF has billing issues right now, but no employee is answering my request via email, so i am trying here. For some reason our R2 bucket was scheduled for being terminated but I don’t know why. I tried re-enabling it with various billing methods, none of it works. The account is scheduled to be deleted in 15 days so I am hoping to get an answer here.

What steps have you taken to resolve the issue?

Tried re-enabling with various payment methods.
Always just reloads the page and returns to previous state.

What are the steps to reproduce the issue?

Screenshot of the error

Our account id is:
a0b1dba66816394c1b24cdfe05004bd2

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If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Can you create a Billing ticket and share your ticket number here with us? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support

Thanks Fritz for your help!

I did create a ticket a while ago and also reached out again yesterday:
Here is the number: 01322745

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Oh your username is Fritex, I somehow read it as Fritz :slight_smile:

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Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.

Please, be aware it’s weekend and Holidays vibes in the air, there might be limited window from Support, nevertheless the team will surely help.

Thank you for patience in advance.

Haha, true! I get that a lot. No worries :wink:
Maybe I should start offering tech support for Fritz!BOX routers to match the name! :grin:

Hi,

Thank you for your patience. I’ve made a note in your ticket that this issue has been escalated to the Community for further assistance. Please feel free to check the ticket for any updates.

Hey folks!

I have yet to hear back from the team.
Any news on this?

Hi @user9718

Got back to you on the case.

Can you confirm that you’re now able to access R2 on the dashboard?

Greets

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yes its working again, thank you!!

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