R2 subscription showing but bucket access is removed

What is the name of the domain?

NA

What is the error message?

Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.

What is the issue you’re encountering

My R2 subscription is removed although in subscriptions it is saying that my subscription is till July 10th 2024 attached screenshot for the same, still when going to R2 page it is asking me subscribe but when subscribing nothing is happening. My production server is down and getting many many messages from clients.

What steps have you taken to resolve the issue?

Tried to view all invoices and check if I have any unpaid invoice.
Raised ticket 24 hours ago #3324085 but no response at all.

Billing issues requre a Billing ticket with Support

3324085

In what area can we help you?

Invoice

What are the steps to reproduce the issue?

R2 unavailable for my account. Can’t access my bucket.

Screenshot of the error

Someone PLEASE help me my business is seriously getting affected because of this PLEASE PLEASE!!!

@cloonan Can you PLEASE help me? PLEASE my entire startup is facing crisis it’s been 2 days since all my customers are not able to view there uploaded files. It is actually causing a lot a lot of issue PLEASE, PLEASE help me PLEASE! Getting no response from ticket nothing. PLEASE!!

Hi @user66815 sorry for the long delay, I noticed yesterday the engineer alerted the team about your ticket and I will follow up with them today for an update.

@cloonan thank you so much for your reply gave me some positivity as I was getting no reply and many many important files are uploaded by my client.

Its been more than 2 days and all uploaded files are inaccessible.Please please help me resolve it faster.

@cloonan still nothing, there are many ecommerce websites live where customers come from google and they are seeing no product images. My customers are frustrated now and are demanding compensation I am in a really really bad position PLEASE PLEASE help me fast PLEASE!!! :sob:

Same issue with me as well R2 subscription showing but bucket access is removed - #8 by user66815

My ticket id is 3324085 and it’s been 4 days and there no response and all my clients are facing issues as they had e-commerce websites having regular customers, but now all their websites are broken and I am in horrible shape!

Same issue with my account already raised ticket 4 days ago but no response till now my ticket id is #3324085

Hi sir any updates on this? can you please please help me resolve this faster? my clients e-commerce websites are all broken and they all had decent traffic on their websites and it is causing huge backlash at me please please sir help me resolve it faster please…

Same issue with me as well R2 subscription showing but bucket access is removed - #8 by user66815

My ticket id is #3324085 and it’s been 4 days and there no response and all my clients are facing issues as they had e-commerce websites having regular customers, but now all their websites are broken and I am in horrible shape!

@malmeida Can you please help me! I am also facing the same issue R2 subscription showing but bucket access is removed - #8 by user66815

My ticket id is #3324085 and it’s been 4 days and there no response and all my clients are facing issues as they had e-commerce websites having regular customers, but now all their websites are broken and I am in horrible shape! Please help me, please…

A post was merged into an existing topic: My R2 subscription showing but my bucket access is removed

I have a yearly pro plan, that is valid for 5 more months. Suddenly, page rules and other services stopped working, CF indicating that my site is on a free plan.
Indeed, it lists both the free and the pro plan, for my website.

I experimented, and just bought another, duplicate, pro plan. It looks like this worked around the issue. Not sure if this applies to your situation. Can you just pay again for R2?

It’s a rough guess, might not even work or be possible. But if there is a chance to temporarily solve the issue for some $ that probably will be refunded, it might be worth a shot.

Unable to do so the page keeps on reloading as I click on Add R2 subscription to my account button. tried it on various browsers and incognito mode as well. Its been more than 6 days but no response from support nothing.

@cloonan nothing till now, no response no fixes nothing. Please please please please can you get someone to fix it please!!!

Hi @user66815

I got back to you on your ticket, update me over there please.

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A post was merged into an existing topic: My R2 tip was removed, but I don’t owe the bill

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