R2 subscription has been suspended even though there are no dues - CRITICAL

What is the name of the domain?

R2

What is the error number?

NotEntitled Please enable R2 through the Cloudflare Dashboard.

What is the issue you’re encountering

R2 Service has been terminated and not able to reactivate, We have opened a case for the same - 01321024 Please help in getting this resolved

Screenshot of the error

@sgoncalves it would be great if you can help here.

Can you please help getting case number - 01321024 resolved

What is the name of the domain?

.

What is the error message?

NotEntitled Please enable R2 through the Cloudflare Dashboard.

What is the issue you’re encountering

R2 has become inaccessible

Billing issues requre a Billing ticket with Support

01321024

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Seeing - “Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.” On click of “Add R2 Subscription to my account” the page just reloads

Screenshot of the error

This issues seems to be similar to I've just paid the invoice but it still show up as unpaid and my R2 buckets does no

can you please help getting this resolved.

Unfortunately, the Community cannot assist with Account, Billing and Registrar issues, you need t contact Support via a ticket.

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

Screenshot 2024-12-21 at 12.20.49 PM

1 Like

Thanks for the reply, we have already created ticket 2 days ago - 01321024. Our production is down due to this issue, can you please help getting this issue checked with the support folks on a higher priority :pray:

@cloonan

There is no response on the ticket yet, Can you please help getting this checked with support team ?

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.
Please, be aware it’s Holidays vibes and there might be limited window from Support, nevertheless the team will surely help. Thank you for patience in advance.

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

It has been over 11 days since we reported our R2 Storage being blocked and we have yet to receive a response or resolution. This delay is unacceptable, especially for a critical service we rely on.

Please escalate this issue and provide an update immediately.

We have a huge Data in R2,

Our Clients are Facing issues, Kindly Resolve the Issue ASAP

Dear Cloudflare Support Team,

What exactly is happening on your platform? We were expecting a seamless experience, but instead, we are facing nothing but frustration and inefficiency.

We shifted from AWS S3 to Cloudflare due to pricing considerations, and it has turned out to be a massive mistake. The server performance is hopeless, and the overall experience has been downright disappointing. This level of service is unacceptable for a platform of your scale and reputation.

We demand an immediate resolution to the issues we are facing. Delays are not an option at this point.

#ExtremelyDisappointed
#WorstCloudPlatformExperience