When I try to re-subscribe to R2 on my account, the page just reloads and takes me back to the same subscription screen. It keeps looping like that and won’t let me complete the process.
What steps have you taken to resolve the issue?
I’ve already opened a ticket and haven’t received any response.
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
When I try to re-subscribe to R2 on my account, the page just reloads and takes me back to the same subscription screen. It keeps looping like that and won’t let me complete the process.
If you already have a case, Support will respond to you on that case.
You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account, Trust & Safety, nor Registrar issues, you need a case with Support.
I have already submitted a support ticket but have not received any response. As a paying customer, I find this lack of communication unacceptable. My operations are currently disrupted due to this issue, and I urgently need assistance from your support team.
