R2 Bucket Disabled - Billing Invoice Missing

What is the name of the domain?

example.com

What is the issue you’re encountering

Missing R2 Billing Invoice - Bucket Suspended

What steps have you taken to resolve the issue?

I have created a support ticket Case # : 01348016, R2 bucket is suspended and i do not see the invoice to pay, on r2 page i get this error

Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.

Billing issues requre a Billing ticket with Support

01348016

In what area can we help you?

Invoice

—In the “R2 Object Storage” section, when I try to click on “Add R2 subscription to my account”, the page reloads, nothing happens, at the top of the screen there is a message -
“Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing”
But after going to the “Manage Account/Billing” section, I have no active subscriptions.

—When trying to Change domain plan and register “Pro” I get an error message - “could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”

Thank you for providing the case number. The case are currently in the billing queue, and our billing team will provide an update as soon as possible.

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Thank you for replying, is there anything you can do to please expedite the process? My R2 bucket is suspended and i have very important data, due to which all my websites are effected, i need it restored as soon as possible.

Can someone please help me out here, i have important data hosted on R2, its been more than 48 hours since my bucket has been suspended.

Hello,

I have escalated this case internally. The billing team will get back to you.

Thank you for your patience

Hi Harshinik, thank you so much for replying and escalating this, i got the reply but it was a very robotic reply, not concerning the issue i am facing.

Here is what i got in the reply

My sincere apologies for the inconvenience here.

Cloudflare will not provide receipts for individual payments.

Once the payment is successfully done, you can proceed to subscribe again https://dash.cloudflare.com//r2/plans .

Thank you for using Cloudflare. Stay safe and healthy please.

If there is anything I can assist you further, please let me know by replying to this email.

The issue is related to R2 suspension due to unpaid invoice and not being able to pay the invoice because its missing from the invoices area in my account, i do not see it to pay the due invoice.

Can someone please help?

A post was merged into an existing topic: Issue with Missing R2 Billing Invoice and Suspended Bucket for whatsgroupslinkz.com

Mods can you please look into this, its been 5 days and my bucket is still disabled, i also updated the payment method but still nothing happens and the bucket remains suspended.

Im still waiting, is there any way to contact the support team on priority basis as its been 6 days since i havent had any solution, you can imagine how my business is effected by this considering all data was stored on R2.

Can someone please help me out i am not getting any response from Cloudflare support tickets i raised.

Can someone please help me out i am not getting any response from Cloudflare support tickets i raised its been more than 10 days now. I never thought cloudflare support would be so bad.

I am facing the exact same issue since the last 12 days, Cloudflare is doing nothing at all, Its a fault on their end and hurting others business while they havent even replied to me in 12 days.

This is really pathetic that its been more than 12 days and i havent even got a reply from cloudflare support let alone a solution for something thats completely Cloudflare fault. In these 12 days i could reupload my data elsewhere and everything would be fine, what a pathetic support, i will never use Cloudflare again.

Why isnt no one replying me here?

Now the bill is paid and even settled on my card but still i cant enable my R2.

This topic was automatically closed after 15 days. New replies are no longer allowed.

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.