Your R2 subscription was previously removed. To access your buckets, add the R2 subscription back to your account. To check the billing status of your account, visit Billing.
What is the issue you’re encountering
My R2 storage account has been suspended due to an error in the payment details.
What steps have you taken to resolve the issue?
I have already updated the payment details, but the account remains suspended.
Billing issues requre a Billing ticket with Support
01295752
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
I have opened a support ticket and what I got was an automatic reply to report this to the Trust and Safety team.
I’m also having trouble logging in to the Help Center and accessing the ticket page via the link I got in the email.
My colleagues in Support are looking into this, typically once T&S is involved we no longer have visibility into case status, but they are looking to see if they can assist / verify it’s headed in the correct direction. Sorry for the issues.
I’ve been without access for five days now, and I’ll have to pay for those five days as well.
It’s unacceptable that they haven’t solved such a simple billing problem.
This has nothing to do with T&S.
I run a tiny business, so I can’t afford to store 100TB for so long.
It should only be for 24 to 48 hours. Otherwise, I’ll lose money.
I’ve had no reply for at least 48 hours.
My files have been hijacked for seven days now
These are not just files downloaded from the internet; they are an essential part of my work.
I had assumed that Cloudflare were a reliable company with decent support.
I am unable to upgrade to the Business plan. The system indicates that there are outstanding invoices, yet there are no invoices visible on my account.