Quiero una solucion a este problema gracias

What is the name of the domain?

https://thenexus.one/

What is the error number?

ninguno

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

update user subscription: failed

What steps have you taken to resolve the issue?

cambiar de correos y pagar el saldo de las facturas pero aun asi no pasa nada sigue igual el problema

What are the steps to reproduce the issue?

cuando intento agregar el dominio a cloudflare

Screenshot of the error

I am sorry to hear this happen.

You’ll need to follow these directions here:

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