What is the name of the domain?
What is the error number?
not applicable
What is the error message?
“Once you select authorize, Cloudflare will remove the following DNS records from your zone, which may result in downtime. This process is necessary to avoid conflicts with the records needed for Entri.”
What is the issue you’re encountering
I’m beginning to transition to a new email service provider (Flodesk). When I follow Flodesk’s prompts to authenticate my domain, I am redirected to Cloudflare. I then get a message about removing a DNS record (Please see PINK BOX in ATTACHED SCREENSHOT). Do you know if the removal of this pre-existing DNS record “from my zone” will impact the deliverability of my older email service provider (Active Campaign)? While I migrate to Flodesk, I anticipate running both systems until the migration is complete. Therefore, I want both email systems to have superior deliverability. Thanks in advance!
What steps have you taken to resolve the issue?
Cloudflare’s AI chatbot indicates that I shouldn’t delete the pre-existing DNS record because it could impact Active Campaign, but I wanted to confirm this with a human, as Flowdesk support said that “The DMARC record isn’t platform specific, so moving forward with the Entri process shouldn’t have an impact on Active Campaign.”
What feature, service or problem is this related to?
I don’t know
What are the steps to reproduce the issue?
n/a
