Purge cache: Custom purge not working for 48 hours

[esccf]

We haven’t been able to purge cache per URL the last 48 hours.

We have tried to purge:

• Via API (curl)
• Dashboard: Custom Purge

Both unsuccessful.

Everything worked fine 3 days ago and we haven’t changed any settings or configurations since then.

[sdayman]

I can not reproduce this.

Please post your actual API request and response, straight from the terminal window, minus the API Token/Key/Email address.

Then wait thirty seconds, and do this, then post the command and response straight from the terminal window:

curl -svo /dev/null FULL_URL_THAT_YOU_PURGED

Do not obfuscate anything from the curl command above.

[esccf]

I will not post the specific URL/domain here, but i can send it to you directly. Servers are placed in Denmark.

Custom Purge has been working for 6 years (except the last 3 days).

This is what i do:

1. I log in to dash.cloudflare.com
2. I go to “Cashing”
3. I go to “Configuration”
4. I click “Custom Purge”
5. I paste the URL of the site i want to purge cache
6. I click on “Purge”

I wait 30 seconds. The URL has not been purged.
I wait 1 minute. The URL has not been purged.
I wait 30 minutes. The URL has not been purged.
I wait 8 hours. The URL has not been purged.

My curl/API method is not the problem. It has been working for 6 years (except the last 3 days). But here you go (in PHP):

$email = ‘xxx’;
$key = ‘xxx’;
$zone = ‘xxx’;
$url = ‘xxx’;
$json = json_encode(array(‘files’=>$url));

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, ‘https://api.cloudflare.com/client/v4/zones/'.$zone.'/purge_cache’);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, ‘DELETE’);
curl_setopt($ch, CURLOPT_CONNECTTIMEOUT, 5);
curl_setopt($ch, CURLOPT_TIMEOUT, 5);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_HTTPHEADER, array('X-Auth-Email: '.$email,'X-Auth-Key: '.$key,‘Content-Type: application/json’));
curl_setopt($ch, CURLOPT_POSTFIELDS, $json);
$result = curl_exec($ch);

[sdayman]

This is not something we can solve if we can not reproduce the problem, or even see evidence of a problem.

I picked three cached URLs at random and purged them successfully via Postman:

Best to open a ticket so you can share your information with Support.

[esccf]

This has not solved the problem. The problem still exists.

How do i open a ticket? (Free plan)

[termorok]

The same error, ignored for 4 days already… On a free plan, but bought Page Rules and APO

[geral7]

Experiencing the exact same issue.

Weirdly enough it works with Postman, but not with PHP via curl, even though response returns success.

The only thing I can think of its because its being sent from the same domain… Maybe it only works outside of domain IDK.

I know it isn’t working because a few images were updated and after purging their cache via the API it still displays the old ones, even with CTRL+F5.

I’ve lost an entire day playing with PHP’s curl options and got nowhere. Event tried https://github.com/cloudflare/cloudflare-php and it returned success alright, but images were the same, their cache wasn’t purged.

Here’s the implementation:

// $files is something like [`'https://domain.tld/image/1-100x100.jpg`', '`https://domain.tld/image/1-200x200.jpg`']

$ch = curl_init();

$chunked_files = array_chunk($files, 30);
foreach ($chunked_files as $index => $files) {

    $data = ['files' => $files,];
    $request_body = json_encode($data);

    curl_setopt_array($ch, [
        CURLOPT_URL => 'https://api.cloudflare.com/client/v4/zones/' . $this->cloudflare['zoneID'] . '/purge_cache',
        CURLOPT_HTTPHEADER => [
            'Content-Type: application/json',
            'Authorization: Bearer ' . $this->cloudflare['token'],
            'Cache-Control: no-cache',
        ],
        CURLOPT_POST => 1,
        CURLOPT_CUSTOMREQUEST => 'POST',
        CURLOPT_POSTFIELDS => $request_body,
        CURLOPT_RETURNTRANSFER => 1,
        CURLOPT_HEADER => 1,
        CURLINFO_HEADER_OUT => 1,
    ]);

    $response = curl_exec($ch);
    $info = curl_getinfo($ch);
    
    $header = substr($response, 0, $info['header_size']);
    $body = substr($response, $info['header_size']);
    $response = $body;

    // response is something like  {"success":true,"errors":[],"messages":[],"result":{"id":"censored"}}
    
    $json = json_decode($response, true);
    
}

Anyone had any luck ?

[umair.javed66]

I am facing exact same issue. Were you able to resolve your problem?

[umair.javed66]

In my case, purge call is working for few files and not working for other.
Following is the structure of my call.

curl -X POST "https://api.cloudflare.com/client/v4/zones/<zoneID>/purge_cache" 
 -H "X-Auth-Email: <email>”  
-H "X-Auth-Key: <Authkey>” 
-H "Content-Type: application/json" 
 --data '{"files":[
 "https:\/\/<server domain>\/Server2\/BI5-1-66-Android\/data\/Configs\/Settings.plist", 
"https:\/\/<server domain>\/Server2\/BI51-1-66\/data\/Configs\/Settings.plist", 
"https:\/\/<server domain>\/Server2\/BI-Rizwan\/data\/Configs\/Settings.plist"
 ]}'

I always get success reply. But only file in folder “BI5-1-66-Android” get purged successfully.
{“success”:true,“errors”:,“messages”:,“result”:{“id”:“”}}

Considering, one file get purged successfully all the time, I am sure my purge call and params and are 100% correct. Moreover, if I make same call from my local machine terminal or from postman, every things work fine and all three files get purged.

[umair.javed66]

@sdayman Can you say anything about possible reason for my issue?