Purchased wrong subscription

General Billing
#1

Hello community !
So we made a mistake purchasing a subscription.
We only wanted a subscription to Cloudflare Images but in our confusion we though we needed the Cloudflare Pro plan and purchased it.

How do we go about canceling and requesting a chargeback of that subscription ?

Already purchase the correct Cloudflare Images subscription, we are only using that service.

Thanks !

1 Like
#2

Can you please raise a ticket and we can work with the Billing team to ensure the address your concern.
Please let me know if you have already raised a ticket so that we can check

1 Like
#3

Thanks !
The ticket number is #2459809.

1 Like
#4

Checking. Thanks for this.

#5

Forwarded to the correct team. We will keep you updated as we hear more from them.

2 Likes
#6

Thanks !

#7

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