Purchased a yearly Business plan of cloudflare, but still in free

[it1349]

What is the name of the domain?

Tuhat ja yksi toivetta parempien työolojen puolesta – kerro omasi!

What is the issue you’re encountering

We had a business plan. There was a problem with the payment card and the payment did not go through. The invoice has now been paid. The plan is still free. How do we get it to be a business plan?

What steps have you taken to resolve the issue?

All settings have been reviewed. We cannot resolve this issue. You will receive a plan change from free to business. We have paid all invoices. This applies to three domains.

Billing issues requre a Billing ticket with Support

IN-25378935

In what area can we help you?

Upgrades

What are the steps to reproduce the issue?

We had a business plan. There was a problem with the payment card and the payment did not go through. The invoice has now been paid. The plan is still free. How do we get it to be a business plan?

Screenshot of the error

[nando]

Hi, @it1349!
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
In case you don’t have a ticket yet, you can create one here: https://dash.cloudflare.com/?to=/:account/support. On “What type of question do you have?”, select Billing.