What is the name of the domain?
What is the error message?
Refer to https://cfl.re/3VUQyyL for assistance. The zone cannot be upgraded at this time.
What is the issue you’re encountering
I can’t purchase any of the cloudflare services - I can’t renew the services
What steps have you taken to resolve the issue?
Hi, how did the problem appear:
I have (R2 storage), my payment was overdue, when I noticed this I logged into my account and entered a new payment card to renew the service – my bank account was charged! I thought everything would be fine, but no.
—“Manage Account/Billing” there are no active subscriptions.
—In the “R2 Object Storage” section, when I try to click on “Add R2 subscription to my account”, the page reloads, nothing happens, at the top of the screen there is a message -
“Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing”
But after going to the “Manage Account/Billing” section, I have no active subscriptions.
—When trying to Change domain plan and register “Pro” I get an error message - “could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to load account from db: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
Now (MY R2 BUCKETS) are in the basket, my online store is not working ((
My domain needs to be renewed as soon as possible, I also can not do this, I can not buy any of the services on the service, I get red errors at the bottom of the screen.
----I also can not MANAGE MY DOMAIN - Manage Domains/Manage “Error
There was an error fetching domain data for vfxlab.io”
Something very bad is happening, please help me!
Billing issues requre a Billing ticket with Support
01345141
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
- Go to the R2 Object Storage page and try to subscribe, it won’t work, the page will reload.
- There are no active subscriptions on the Billing page.
- Try to upgrade the plan to Pro. I get errors at the bottom of the screen
- On the Manage Domains page, when I click “Manage Domains” next to my domain, I get an error
- It is not possible to restore buckets moved to the trash
