Public ip "has its traffic proxied through Cloudflare" message when adding a new DNS record

[indu]

Hi

I get the following error as shown in the image when trying to add an A Record in the DNS. I have checked that there are no conflicts with the existing records.

Does the error mean that the IP is already being proxied via Cloudflare - if this is the case, what is the workaround to add the subdomain to our account?

Please advice.

Thanks

[sdayman]

You’ve hidden a significant amount of useful information. Maybe you’re trying to add a hostname there’s already a CNAME for. I’m not even sure that’s actually an error. Are you able to save that record, and does it work?

[indu]

Thanks for your reply.

I have hidden the URL, IP and sub-domain of the client from that screenshot.
The message only appears when trying to save.

Yeah, I agree…It’s more of an info message rather than an error.

I wonder if the client who has given the IP has another application proxied by Cloudflare?

[sdayman]

Type that IP address into the upper right box at whois.com and see who owns that IP address. If it’s Cloudflare, than that’s not the right IP address to use.

[indu]

whois.com gives invalid or not supported when the IP is entered.

I get the details for other IPs we have on record though.

[sdayman]

Are you sure you entered it in the upper right corner for Domain or IP?

[indu]

Yes, I did

[sdayman]

I think that’s about as far as we can go here. It sounds like nothing’s broken, so I’d leave it alone for now.

[indu]

Okay. Thanks for your help