Proxied Website Not Reachable

Website, Application, Performance
1

What is the name of the domain?

ts.ptworder.com

What is the error message?

ts.ptworder.com took too long to respond

What is the issue you’re encountering

When domain is proxied we are not able to reach the website. However, when we remove the proxy, we can reach the website but our web server IP is exposed.

What steps have you taken to resolve the issue?

We have looked through all rules and can’t see any rules in place that would be causing this issue. We have also tested by toggling the proxy off and can get to our website. Our final test was done by going directly to our IP with the :6868port we are using and can access the website through our firewall with no issues.

What are the steps to reproduce the issue?

When attempting to go to https://ts.ptworder.com:6868 the page will not display.

Screenshot of the error

Screenshot 2025-03-13 101211.jpg
Screenshot 2025-03-13 101211.jpg1755×1356 92.5 KB

2

The Cloudflare edge only supports these ports…

You can instead use an Origin Rule to use the hostname without a port, telling Cloudflare to send the request to port 6868 on your origin…

3

Thank you. I went ahead and set my ports to 2086 and 2096 respectively but I am still not resolving the page. Do I need a redirect rule in place to address the port? Thanks again!

4

Have you changed your origin to use those ports? Or are you using an origin rule to set those ports?

[add]
At the edge those ports are working, but responding 521…

curl -I http://ts.ptworder.com:2086
HTTP/1.1 521
Date: Thu, 13 Mar 2025 16:25:30 GMT
Content-Type: text/plain; charset=UTF-8
Content-Length: 15
Connection: keep-alive
Report-To: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=%2BngY2e2SkUYwYB0m9bZv5iamV6BNoMVEM6%2BbxsNdzeJvgaJsIqwNdl9UEe%2FOS%2FKgXEJzrgLd0Jgd5%2FJZIwp%2FfwM4pIiy1629cAtnKZT%2Fn3q7ye8tOyuDsbnCPuIqHbmK0gsPsqHSRhkkGwlB%2BjsbYi2E"}],"group":"cf-nel","max_age":604800}
NEL: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
X-Frame-Options: SAMEORIGIN
Referrer-Policy: same-origin
Cache-Control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Expires: Thu, 01 Jan 1970 00:00:01 GMT
Server: cloudflare
CF-RAY: 91fce33b381dccc9-LHR
server-timing: cfL4;desc="?proto=TCP&rtt=0&min_rtt=0&rtt_var=0&sent=0&recv=0&lost=0&retrans=0&sent_bytes=0&recv_bytes=0&delivery_rate=0&cwnd=0&unsent_bytes=0&cid=0000000000000000&ts=0&x=0"

curl -I https://ts.ptworder.com:2096
HTTP/2 521
date: Thu, 13 Mar 2025 16:26:26 GMT
content-type: text/plain; charset=UTF-8
content-length: 15
report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=G9So9YcZaEpOpynn02Lt6gdEuwZl89gfthVVMD622N4cAQVPEo7tQ%2BeanOJDHzoVvF%2FnSFkSB8CyYzVBLMhqk6YrUBL95UqUwccMcx07b2InAFNk8ehP4nQwpD1MUm8FxnE%2BrTEUxblr3%2BpBoFMWecly"}],"group":"cf-nel","max_age":604800}
nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
x-frame-options: SAMEORIGIN
referrer-policy: same-origin
cache-control: private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0
expires: Thu, 01 Jan 1970 00:00:01 GMT
server: cloudflare
cf-ray: 91fce4989e21ccc9-LHR
server-timing: cfL4;desc="?proto=TCP&rtt=0&min_rtt=0&rtt_var=0&sent=0&recv=0&lost=0&retrans=0&sent_bytes=0&recv_bytes=0&delivery_rate=0&cwnd=0&unsent_bytes=0&cid=dbedbe1e7f1e695a&ts=126&x=0"