Progress of your billing outage

General Billing
1

What is the name of the domain?

example.com

What is the error number?

1255

What is the issue you’re encountering

Can not change subscription/increase number of licenses, can not pay invoices, invalid invoice data

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Is there anyone from Cloudflare who can share current progress of solving your billing system problems?

I have reported first incorrect invoice issues three months ago, still not solved (even thought the ticket was closed). My current ticket has been opened for a month without any actual response from your support team except the Ctrl+C/Ctrl+V of generic info shared on status page and here which does not work/apply to our case.

I have new colleagues in our company who can not access our systems because they do not have a license which I can not buy because the invoicing problems lasting weeks/months without any actual visible progress.

From the number of other issues reported here on community I can see that I am not the only one.

Thanks.

2

I can’t even pay my invoice cause the “pay online” thing is just highlighted and I can’t even click it. Cf makes it complicated for no reason at all. There’s no reason for users to download an invoice.

3

@cloonan How can one get attention from anyone from your support team? I have two similar tickets opened for 6 weeks and 2 weeks regarding Zero Trust, unpaid invoices and not being able to pay the invoice and use the product with no feedback from your support. :frowning_face:

4

No one? Really?

5

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