Products are downgraded weekly. Big Cloudflare bug

For Workes & Pages, what is the name of the domain?

smagen.dk

What is the error number?

ERROR 9422

What is the error message?

ERROR 9422: Free unique transformations by account has been exhausted

What is the issue or error you’re encountering

Cloudflare subscriptions are downgraded weekly. Big Cloudflare bug.

What steps have you taken to resolve the issue?

Weekly I experience visiting my domains/websites to find out that my Cloudflare Image plan is downgraded.
When I visit Cloudflare my domain(s) are downgraded from Pro to Free aswell.
I started a month ago.

What is going on?

@deanne from Cloudflare asked for ticket numbers. Here you go 01225747, 01233233, 01233235, 01248504

What are the steps to reproduce the issue?

I upgrade domain(s) weekly from Free to Pro, and I re-subscribe to Cloudflare images. A week later it is downgraded again.

Yesterday I had 8 PRO domains. As of this morning I have 5.
Why are they downgraded.

@deanna I did post the issue with you, no response yet. Case number: 01248504

Is anyone from Cloudflare here?

Cloudflare?

Greetings,

I am sorry to hear this happened to you. I apologize for experiencing such an issue.

I’ve escalated your case further to the team.

Kindly and patiently wait for a reply and solution

Hi @fritex

As of this morning Images are removed again, Argo is disabled on all domains it was added to and two domains are downgraded from Free → Pro.

I thought Cloudflare was out of business with that reponse time. When should I expect to hear back from anyone ?

Thank you, Chris

Hi @fritex
Yesterday I had two domains downgraded by Cloudflare.
As of this morning I had threee downgraded by Cloudflare.

Are you aware of this giant Cloudflare flaw and bug?

Today 3 other domains where downgraded by Cloudflare automatically. @fritex ???

Thank you for asking.

Someone from the Support or Billing team will respond to you on the 01248504 ticket, if not already. I believe someone from the billing team will take a look at your case and respond to your ticket. Please rest assured that Cloudflare is addressing these matters internally since recent Billing migration.

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community as far as I am not an employee of Cloudflare.

1 Like

Ok. So Cloudflare is already aware of paid products being downgraded automatically causing issues for website owners? Do you have any idea on when it should be solved?

Reporting (again) to the “customer support” is a great idea. I did so, a few weeks ago. They don’t answer.

The ‘fun’ continues @fritex @deannemc

  • Images was removed from account
  • Cloudflare downgraded 5 domains from PRO to Free.

What is going on? Is Cloudflare really this broken?

@fritex - remark that this is AFTER Cloudflare wrote that they fixed it…

Amazing @fritex :slight_smile: no reply for days and Cloudflare continues to be broken. What a pitty.

This topic was automatically closed after 15 days. New replies are no longer allowed.

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.