helenr
February 15, 2022, 8:46pm
#1
Hi,
I am using shoptimised.com to optimize my product feed. My feed is produced in woocommerce and shoptimised is meant to pull it in - this isn’t working. When I pause Cloudflare on the site it syncs fine! I have added oage rules, the IPs of shoptimised, I’m not sure what else to try - any ideas?
https://www.bundleoflove.co.uk/wp-content/uploads/woo-product-feed-pro/csv/0Ksyaz7VvIASfWVmlJkG2V3ZHuTuHvYA.csv
Shoptimised said they see the following in the HTTP header (this was before I added the IP addresses though):
[“HTTP/1.1 500 Internal Server Error”,
fritex
February 15, 2022, 9:24pm
#2
Greetings,
Thank you for asking.
helenr:
Shoptimised
I am not aware of them, but may I ask do they have some IP, user-agent or anything related which you could “allow” and “whitelist” at Cloudflare?
Do you see any blocked or challenged request from them when you navigat to the Firewall tab → Overview of Cloudflare dashboard for your domain name ?
Do they use some API or?
Maybe Bot Fight Mode has restricted them or something else might be in a way.
helenr
February 15, 2022, 9:44pm
#3
Thanks for replying!
It says allowed, but it is still failing to sync (when I pause Cloudflare it works straight away)
I hope the screenshots help?
helenr
February 15, 2022, 9:47pm
#6
Bot foght mode blocked my Square payments from working so I disabled it. Shoptimised access the file using the following php function:
file_get_contents(‘https://www.bundleoflove.co.uk/wp-content/uploads/woo-product-feed-pro/csv/0Ksyaz7VvIASfWVmlJkG2V3ZHuTuHvYA.csv ’);
fritex
February 15, 2022, 9:53pm
#7
Thank you for feedback information and sharing screenshot for help.
Sorry to hear this
helenr:
It says allowed
Good
Hm
helenr
February 16, 2022, 6:39pm
#8
How do I request more help with this?
helenr
February 23, 2022, 6:01pm
#9
Still need help! How do I contact support? Sync works when I pause Cloudflare on my site - breaks again as soon as it is turned back on
Happens sometimes. Good you’ve figured it out so far.
