Processing fails when setting the maxDurationSeconds with: The video duration exceeded the constraint set by the account holder

Developers Stream
1

Hey,

So when I make a request with the upload metadata as:

      headers: {
        'Tus-Resumable': '1.0.0',
        'Upload-Length': uploadLengthInBytes,
        'Upload-Metadata': '',
      }

the default maxDurationSeconds is used in the video metadata (14400 seconds) and everything works however when I try to set the maxDurationSeconds in the Upload-Metadata header then processing fails with the message “The video duration exceeded the constraint set by the account holder”. This happens regardless of the video length e.g. if I manually set a maxSecondsDuration of 100 and post a 1 second video it will still fail with that error message.

e.g.

        'Tus-Resumable': '1.0.0',
        'Upload-Length': uploadLengthInBytes,
        'Upload-Metadata': 'maxdurationseconds MTAw',

I have checked the JSON on the details of the upload and can confirm everything looks fine - the value of 100 seconds shows correctly in the maxDurationsSeconds field.

Anyone know why this might be?

2

This still isn’t working for me. Where is Cloudflare support?

3

Hi there!

I’ve replied on the ticket #2664122.

Take care!