Problems with customers who are unable to open the site in certain regions of the country

Hello Guys, my name is Rodolfo, I’m new to CLOUDFLARE and I’m super happy with the results I’m getting in my application and in the environment in general, but in some places in my country (Brazil), I have a 404 error … certain customers sometimes they don’t connect from their local link, sometimes from 4G / 5G, mainly remote clients.

I am trying to find a plausible reason but I am not getting, and since 99% of my customers are being served perfectly, why? and that 1% os customers… makes a lot of noise


Do you have any suggestions and/or any idea of where to start attacking this problem, if it is a problem?

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