Problems with cloudflare

Hello,
For a few months now, I’ve been having latency problems with my website, which is linked to cloudflare. The technical service provider who helps me maintain my site tells me that these bugs are due to cloudlfare… Can you tell me how to disconnect cloudlfare from my site (knowing that I no longer have access to the cloudflare platform). Support no longer takes tickets from the e-mail address. I’m stuck!

Thanks for your help. :pray:

Welcome to the Cloudflare Community. :logodrop:

If you want to temporarily disable the Cloudflare for testing, you can easily pause it. You can also disable the proxy for any specific record by switching :orange::grey:.

If you want to permanently remove your domain from Cloudflare altogether, you need only change the nameservers at your domain registrar to those of another DNS provider. Be sure to have all of your DNS properly set up with the new provider before making such a change in order to avoid any disruption to your domain.

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