Problems to access my site over mobile carriers

Application Performance DNS & Network
1

What is the name of the domain?

www.vitacasa.com.mx

What is the error number?

ERR_CONNECTION_TIME_OUT

What is the error message?

ERR_CONNECTION_TIME_OUT

What is the issue you’re encountering

I’m having problems to access my website over mobile carriers when cloudflare is active

What steps have you taken to resolve the issue?

Pause cloudflare. when pausing it then it works fine.
If I use the wifi connection then it also access the site correctly.
I already tried with different phones and it is blocking all mobile network carriers

What feature, service or problem is this related to?

DNS records

2

Could you provide more details about your error? Does it work through a VPN, such as WARP? Do you have issues with other Cloudflare sites, or only this one?

If possible, traceroute your domain (if you are on Android, you could use Termux) to see if the connection passes through your ISP or gets blocked by it.

3

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